This Privacy Policy explains how PlantagoWeb (“we”, “us”, “controller”) collects, uses, and protects personal data when you visit https://plantagoweb.com and use our services. We process personal data in line with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws where relevant.

1. Data controller

The controller is a self-employed individual operating under the brand PlantagoWeb (not a limited company).

• Email: [email protected]
• Phone: +1 (631) 502-3942
• Correspondence address: 3909 San Fernando Rd, Glendale, CA 91204
• Website: https://plantagoweb.com

2. Personal data we collect

• Contact form data: name, email address, phone number (if provided), message content.
• Technical / usage data: IP address, browser and device information, pages viewed, timestamps, referrer — as needed to operate the site and, with consent, for analytics.
• Cookies and similar technologies: see our Cookie Policy.
• Chat data: information you voluntarily share via the Jivo widget (if you enable marketing / chat cookies).

3. Purposes and lawful bases (GDPR)

• Responding to enquiries and providing services — Art. 6(1)(b) (contract / steps prior to contract) and/or Art. 6(1)(a) (consent via the form checkbox).
• Site security and spam prevention (including Google reCAPTCHA) — Art. 6(1)(f) legitimate interests.
• Analytics (Google Tag Manager / GA4 page measurement by default until opt-out; Hotjar session recording after you accept analytics) — Art. 6(1)(f) legitimate interests for basic measurement, with a banner opt-out; Art. 6(1)(a) for Hotjar.
• Chat widget (Jivo) — Art. 6(1)(a) consent.
• Error monitoring (Sentry) — Art. 6(1)(f) legitimate interests (reliability and security of the service).
• Legal compliance — Art. 6(1)(c).

4. Processors and recipients

We do not sell personal data. We may share data with service providers that process it on our behalf:

• Telegram — delivery of form notifications;
• Google (Tag Manager, reCAPTCHA, and booking tools you choose to use);
• Hotjar — analytics / behaviour insights (with consent);
• Jivo — chat (with consent);
• Sentry — application error monitoring;
• Hosting, CDN, and object storage providers;
• Calendly / Google Calendar — if you book a consultation via our booking link.

Some providers may process data outside the EEA. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) or your consent for the specific processing.

5. Retention

We keep personal data only as long as needed for the purposes above, until you withdraw consent, or for longer where required by law or to establish, exercise, or defend legal claims (typically up to 3 years after the last correspondence, unless a longer period is required).

6. Your rights

Depending on applicable law (including GDPR), you may have the right to:

• access your personal data;
• rectify inaccurate data;
• erase data (“right to be forgotten”);
• restrict or object to processing;
• data portability;
• withdraw consent at any time (without affecting prior lawful processing);
• lodge a complaint with a supervisory authority.

To exercise these rights, email [email protected]. You can also change cookie preferences at any time via Cookie settings in the footer.

7. Cookies

Non-essential chat (Jivo) and Hotjar load only after you accept those categories. GA4 / Metrika page counters load by default until you opt out via the banner. Details: Cookie Policy.

8. Security

We apply reasonable technical and organisational measures to protect personal data. No method of transmission over the Internet is completely secure.

9. Children

Our services are directed at businesses and adults. We do not knowingly collect data from children.

10. Changes

We may update this Policy from time to time. The current version is always published on this page with the effective date. Material changes to cookie or form consent practices will be reflected in the consent UI.

11. Contact

• PlantagoWeb (self-employed)
• Email: [email protected]
• Phone: +1 (631) 502-3942
• Address: 3909 San Fernando Rd, Glendale, CA 91204

This Privacy Policy is effective as of August 9, 2026.